This Shipping and Delivery Policy governs the conditions applicable to the preparation, dispatch, transportation and delivery of plant material marketed by PAULOWNIA PROFESSIONAL S.L.
Its purpose is to establish a clear framework regarding supply formats, estimated delivery times, transportation methods, responsibilities of the parties and logistical conditions applicable to plant material.
PAULOWNIA PROFESSIONAL S.L. may supply, among others, the following formats:
The specific characteristics of each format may vary depending on the variety, season and production conditions.
PAULOWNIA PROFESSIONAL S.L. may adapt the supply format of plant material when agronomic, seasonal, logistical, phytosanitary or availability reasons make such adaptation advisable.
The company may propose supplying the customer with an equivalent or technically suitable format, including green plants, stumps, potted stumps, potted plants, trays or plug trays.
Where the modification significantly affects the order, the customer will be informed in advance.
The availability of plant material depends on:
As a general guideline:
These periods may vary depending on weather conditions, availability and production planning.
PAULOWNIA PROFESSIONAL S.L. reserves the right to adjust shipping schedules whenever necessary to preserve the quality of the plant material.
Orders will be prepared once payment has been confirmed or once the previously agreed commercial conditions have been fulfilled.
The company may organize shipments according to technical, logistical and climatic criteria in order to ensure the best possible preservation of plant material during transport.
During certain periods of the year, temporary shipping restrictions may apply due to extreme temperatures, phytosanitary risks or exceptional logistical circumstances.
Depending on the order volume, destination and characteristics of the plant material, PAULOWNIA PROFESSIONAL S.L. may use:
The choice of transportation method shall be made by PAULOWNIA PROFESSIONAL S.L., unless otherwise expressly agreed.
PAULOWNIA PROFESSIONAL S.L. may supply plant material to:
Certain products, formats, quantities or varieties may not be available for all destinations due to phytosanitary restrictions, import requirements, logistical limitations or commercial criteria.
Delivery times are indicative only and may vary depending on the season, destination, logistical availability and transport circumstances.
Spain and Portugal
Balearic Islands and Portuguese Islands
European Union
United Kingdom
Canary Islands, Ceuta and Melilla
International Destinations Outside the European Union
The delivery times indicated do not constitute a contractual delivery guarantee.
Packaging formats may vary depending on the product, plant size, season and destination.
Among others, the following packaging systems may be used:
The company may modify packaging systems whenever necessary to improve transport safety or comply with logistical requirements.
Minimum order quantities may vary depending on:
The minimum quantities in force shall be those published in the product page, quotation, commercial offer or specific agreement applicable at the time.
The customer is responsible for providing accurate and complete delivery information.
Including, among others:
Errors, omissions or inaccurate information provided by the customer may result in delays, additional costs or delivery incidents, which shall be the responsibility of the purchaser.
If delivery cannot be completed for reasons attributable to the recipient, including:
PAULOWNIA PROFESSIONAL S.L. may charge the customer for any additional costs arising from storage, re-shipment, return transport or extraordinary handling of the shipment.
Delivery incidents attributable to the recipient shall not entitle the customer to compensation, return or refund.
Plant material is a living and perishable product.
During transportation, factors beyond the control of PAULOWNIA PROFESSIONAL S.L. may affect the shipment, including:
The company will take reasonable measures to minimize such risks but cannot guarantee circumstances beyond its direct control.
The recipient must inspect the goods upon delivery and report any incident in accordance with the applicable Returns and Refunds Policy.
Claims must be accompanied by the necessary documentation and evidence for proper evaluation.
PAULOWNIA PROFESSIONAL S.L. shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including extreme weather events, natural disasters, labour disputes, transport interruptions, administrative restrictions, epidemics, pandemics or any other force majeure event.
PAULOWNIA PROFESSIONAL S.L. may modify this policy whenever necessary to adapt it to legal, technical, production or logistical changes.
The version published at any given time shall be the applicable version.
For enquiries relating to plant material shipping and deliveries, customers may contact:
